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Jeci Off-Road Safaris Ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights in relation to existing laws regulating the personal data protection.
Where individuals are engaged by an organization or Travel agency, which is a client of Jeci Off-Road Safaris Ltd, and you provide us with the personal data on behalf of your employer or travel sponsor/agent, Jeci Off-Road safaris Ltd will process your data as required. Where travel services are purchased for you pursuant to an arrangement between your employer / travel agent, Jeci Off-Road Safaris Ltd as DMC/Inbound Tour Operator, the relevant service provider will be responsible for the security of the personal data it receives and for compliance with relevant laws & regulations.
By providing personal information to us, you agree that this Notice will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Notice. If you do not agree with any part of this Notice, you must not provide your personal information to us. If you do not provide us with your personal information, or if you withdraw a consent that you have given under this Notice, this may affect our ability to provide services to you or negatively impact the services we can provide to you. For example, most travel bookings must be made under the traveler’s full name and must include contact details and appropriate identification (e.g. passport details). We cannot make bookings for you without that information.
2. Purpose
This privacy notice aims to clearly provide you with information on how Jeci Off-Road Safaris Ltd collects and processes your personal data, including any data you may provide through your employer or travel sponsor/agent. Through this notice we also wish to inform you on how, when & why we process your personal data.
Our Privacy Policy Promise to you
- While information is the cornerstone of our ability to provide superior service, our most important asset is our clients’ trust. Keeping client information secure, and using it only as our clients would want us to, is a top priority for all of us at Journey Travel & Tours. Here then, is our promise to our individual customers:
- We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
- We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business.
- We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.
- We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, or are required by law.
- We will always maintain control over the confidentiality of our customer information. We may, however, share customer information with reputable companies when a customer has expressed an interest in their service or product. Please note that this Privacy Policy does not apply to these other company’s use of customer information.
- Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance.
- We will attempt to keep customer files complete, up-to-date, and accurate. We will tell our customers how and where to conveniently access their information (except when we’re prohibited by law) and how to notify us about errors which we will promptly correct.
3. Data We Collect
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed and made anonymous. We may collect, use, store and transfer different kinds of personal data about you which we have listed below;
When you register or contact us, and at other times, we may collect personally identifiable information from you that may include your name, address, telephone number, e-mail address, and facts about your computer. We do not, however, knowingly collect personal information from children under the age of thirteen. In addition, if a user is under 18, unless consent is obtained from your parent/guardian, you are not allowed to provide us with personal information.
3.1. Identity Data
Identity Data includes full name, username or similar identifier, marital status, title, date of birth and gender.
3.2. Contact Data
Contact Data includes billing address, delivery address, email address and telephone numbers.
3.3. Travel Data
Travel Data includes passport number, identity documents used for domestic travel and/or seaman’s book where applicable.
3.4. Financial Data
Financial Data includes payment card details, bank account or any data that is required to process financial transactions.
3.5. Transactional Data
Transactional Data includes details of products and services you have purchased from us including details about payments to and from you and other.
3.6. Profile Data
Profile Data includes your username and password, purchases or travel bookings made by you, preferences related to service provisions including on Airline, Hotels etc., feedback and survey responses.
3.7. Marketing & Communications Data
Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences. This will include your contact data.
3.8. Statistical Data
We also collate and share aggregated data such as statistical data for reporting purposes. Such data is derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your travel data for Management Information Reports. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
3.9. Special Category Data
We do collect special categories of Personal Data about you which includes details about your health and religion for purposes for defining services such as meal preference.
4. How is your Personal Data Collected?
We will only collect personal information in compliance with your local data protection laws. We collect your personal information from the information you submit during the course of your relationship with us. We will collect this information directly from you. We may also collect your personal information when you complete surveys or provide us with feedback, unless you choose to do so under a pseudonym or anonymously.
4.1. Direct Interactions
Direct interactions. Your employer or your travel Sponsor/agent or you may give us your Identity, Contact and Financial Data by filling in forms electronically or by corresponding with us by post, phone, and email or otherwise.
4.2. Data Provided Via Client Contract Relationships
Personal Data provided by your company or travel sponsor/agent for the purposes of provision of services. In all our contractual client dealings, it is explicitly stated that it is the responsibility of the client to seek authorization for Travel Cue to use the personal data to fulfil its obligations in respect of the scope of works. Travel Cue will assume this permission has been sought and given if an authorized travel request is received.
4.3. Publicly Available Sources
Identity and Contact Data from publicly availably sources.
5. How We Use Your Personal Data
We only use your personal data where;
- The processing is necessary to provide our services to you,
- The processing is necessary for compliance with our legal obligations; and/or
- The processing is necessary for our legitimate interests or those of any third party recipients that receive your personal information
5.1. Details
Where you, your company or your travel sponsor/agent contact us in relation to a travel booking or query, the purpose for which we collect your personal information is generally to provide you with travel advice and/or to assist you with booking travel and/or travel related products and services. When you, your company or your travel sponsor/agent book or otherwise arrange travel related products and services through us, we usually act as an agent for the relevant travel service providers (e.g. for an Airline, hotel etc.). In this case, we process your personal information as necessary so as to provide the services you requested from us. This usually includes collecting personal information about you both for our internal purposes as described in this Notice and for the travel service provider for whom we act as agent (e.g. to provide you with the booked services).
We may therefore share your information with our travel service providers such as hotel, airline, car rental, or other providers, who fulfill your travel bookings. Please note that these travel service providers also may use your personal information as described in their respective privacy policy and may contact you as necessary to obtain additional information about you, facilitate your travel reservation, or provide you with your requested services. We encourage you to review the privacy policies of any third-party travel service providers whose products you purchase through us. Most of the service providers have their Privacy Notices within the public domain i.e. Website, and where such Privacy Notice is not available, we will provide you with copies of all relevant travel service provider terms, conditions and privacy policies on request.
We act as agent for or on behalf of many thousands of travel service providers in Kenya, so it is not possible for us to set out in this Notice all of the travel service providers for whom we act or their locations.
6. Purpose For Which we will use your personal data
We have set out below, a description of all the ways we plan to use your personal data (whether on our own behalf or acting on behalf of your employer or travel sponsor), and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
6.1. Register Traveler
Name, email address, phone numbers, employer, and physical addresses, passport number, additional document information e.g. Driver License, Seaman Book etc., gender and date of birth. If we book travel for your travel companions, we may collect similar information about them. You may choose to provide additional information when setting up your traveler profile which may include request traveler credentials, and emergency contact information.
Legal Basis & Legitimate Interest: Performance of a contract with you, your employer or travel sponsor/agent.
6.2. Book Travel Services
In addition to above, as well as the information required to build your profile we collect travel (such as arrival and departure location, airline, hotel and car rental) and other information that may be required to book your travel. Special categories of information to provide accessibility, meal preferences or other requested services.
Legal Basis & Legitimate Interest: Performance of a contract with you, your employer or travel sponsor.
6.3. Process & Deliver Services
To process and deliver your travel services;
Manage payments, fees and charges
Collect and recover money owed to us
In addition to above, we also collect payment card information and details necessary to process these payments.
Legal Basis & Legitimate Interest: Performance of a contract with you, your employer or travel sponsor and for legitimate interest of recovering dues owed for services rendered.
6.4. Relationship Management
Relationship management involves notifying you of changes to our terms or changes to the privacy policy or notifying you of incidents and advisory e-newsletters. Information related to Identity, Contact, Profile and Marketing & Communication data is required.
Legal Basis & Legitimate Interest: Performance of a contract with you, your employer or travel sponsor, compliance to legal & statutory obligation and our legitimate interests keep our records updated and to study/analyse on how customers use our products/services.